Amsterdam Airport Schiphol to Compensate Travellers Who Missed Their Flight Due to Long Queues
“The airport has approached Ombudsman MAX and the Dutch Consumers’ Association to discuss how Schiphol can accommodate these people. The temporary scheme has been developed in collaboration with them,” a statement issued by the Schiphol Airport reads.
At the same time, travellers who incurred expenses during the same period when they missed their flights can submit a compensation request at the airport until September 30, AtoZSerwisPlus.com reports.
“Travellers can apply for compensation for costs incurred to rebook a flight or for a replacement flight, for alternative transport if they have chosen to travel to a destination by other means, or for extra travel costs incurred to travel to Amsterdam Airport Schiphol or another airport,” the statement also explains.
In addition, the statement notes that passengers will also be eligible to claim accommodation costs at or near Schiphol and expenses for accommodation, transport, or non-cancellable activities at their destination.
In this regard, CEO Dick Benschop of Schiphol expressed his regret that some people have already missed their flight due to the long queue at the security check, adding that they had to miss all or part of their holidays.
Commenting on this situation, Jeanine Janssen of MAX Ombudsman added that she feels happy that Schiphol is taking responsibility for the consumer. She also explained that now the most important thing is that the contribution towards this election is near
At the same time, the Director of the Consumers’ Association, Sandra Molenaar, was satisfied with this agreement, saying that she is satisfied with the agreement reached and that joint efforts have resulted in this decision reaching this point.
Schiphol Airport has recently worked a lot with the Summer Action Plan, which focuses on attracting staff, thus making it more attractive to work at Schiphol, improving processes at the airport, and focusing on the number of passengers and flights that can be processed.
At the beginning of June, Schiphol Airport decided to limit the number of passengers that can depart from the airport each day precisely in its attempt to tackle long queues and the problem of people missing their flights.
In addition, Schiphol Airport emphasised that this summer the flow of people who want to travel is very large, and because of this the authorities have come to the conclusion to implement such a decision
